Privacy Policy
Your privacy is important to us. This policy explains how constructlab collects, uses, and protects your personal information.
Information We Collect
We collect various types of information to provide and improve our construction and building services to you:
Personal Information
- Name, email address, and phone number
- Postal address and billing information
- Company name and business registration details
- Project requirements and specifications
- Communication preferences and contact history
Technical Information
- IP address and browser information
- Device type and operating system
- Website usage data and analytics
- Cookies and similar tracking technologies
- Location data (with your consent)
When you request a quote, schedule a consultation, or engage our construction services, we collect the information necessary to understand your project requirements and provide appropriate solutions. This may include technical specifications, architectural plans, site surveys, and project timelines.
How We Use Your Information
Service Delivery
We use your information to deliver construction services, process project quotes, manage contracts, and coordinate with subcontractors and suppliers.
Communication
We use your contact details to send project updates, schedule appointments, respond to inquiries, and provide customer support throughout your project.
Legal Compliance
We process information to comply with building regulations, health and safety requirements, tax obligations, and other legal obligations applicable to construction companies.
Business Operations
We analyze data to improve our services, process payments, manage inventory, train staff, and conduct quality assurance activities.
Information Sharing and Disclosure
Third-Party Partners
Subcontractors and specialist trades
Material suppliers and manufacturers
Building inspectors and certifiers
Insurance companies and brokers
Legal Requirements
Court orders and legal processes
Tax authorities and regulatory bodies
Health and safety authorities
Emergency services when required
Data Processing Agreements
All third-party partners sign data processing agreements ensuring they protect your information to the same standards as constructlab. We do not sell or rent your personal information to any party for marketing purposes.
Data Security and Protection
Technical Safeguards
We implement encryption for data transmission, secure server infrastructure, regular security updates, and access controls to protect your information from unauthorized access.
Operational Security
Our staff receive regular training on data protection, we conduct background checks on employees, maintain visitor logs, and secure physical documents in locked storage areas.
Incident Response
In the unlikely event of a data breach, we have procedures to detect, contain, and resolve security incidents promptly, including notification to relevant authorities and affected individuals as required by law.
Your Rights and Choices
Access Your Data
You can request a copy of the personal information we hold about you and receive details about how we process it.
Correct Information
You have the right to ask us to correct inaccurate or incomplete personal information.
Delete Your Data
You can request deletion of your personal information, subject to legal requirements and retention obligations.
Restrict Processing
You can ask us to limit how we use your information in certain circumstances.
Data Portability
You can request to receive your data in a structured, machine-readable format or have it transferred to another organization.
Object to Processing
You can object to certain types of processing, including direct marketing activities.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days and may require verification of your identity.
Cookies and Tracking Technologies
Types of Cookies We Use
| Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enable basic website functionality and security | Session |
| Analytics Cookies | Help us understand how visitors use our website | 2 years |
| Functional Cookies | Remember your preferences and settings | 1 year |
| Marketing Cookies | Used for targeted advertising and remarketing | 30 days |
Data Retention
Project-Related Data
• Active projects: Throughout project duration plus 7 years for warranty and legal purposes
• Completed projects: 10 years for building regulations compliance
• Invoices and financial records: 6 years for tax and audit requirements
• Safety records: 3 years minimum for health and safety compliance
Website and Marketing Data
• Website analytics: 26 months maximum
• Marketing communications: Until you unsubscribe
• Contact forms: 2 years if no project initiated
• Job applications: 6 months if unsuccessful
Secure Deletion
When we delete your data, we use secure deletion methods to ensure information cannot be recovered. Digital data is permanently erased from our systems, and physical documents are destroyed using confidential waste procedures.
International Data Transfers
constructlab primarily operates within the United Kingdom and European Economic Area. However, we may transfer your personal data to countries outside the UK/EEA in the following circumstances:
Supplier and Partner Networks
Some of our specialist subcontractors and material suppliers may be based outside the UK/EEA, particularly for specialized equipment or unique materials.
Cloud Storage Services
We use reputable cloud service providers that may store data in secure data centers located in different countries for backup and redundancy purposes.
Adequate Protection
All international transfers are protected by appropriate safeguards, including Standard Contractual Clauses, adequacy decisions, or binding corporate rules approved by relevant data protection authorities.
Children's Privacy
Our construction services are primarily intended for adults and businesses. We do not knowingly collect personal information from children under 16 years of age.
Parental Consent
If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided personal information should contact us immediately.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Notify Users
Send email notifications to registered users about significant changes
Update Version
Revise the "Last Updated" date at the top of this policy
Post Notice
Display a prominent notice on our website about the changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any modifications indicates your acceptance of the updated policy.
Contact Our Data Protection Team
If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.
Phone
+44 (0)20 8765 4321Address
125 High Street
London SW15 1TN
United Kingdom
Business Hours
Mon-Fri: 8:00-17:30
Sat: 9:00-14:00